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15 Days Return Policy

Cash On Delivery

Free Shipping Across India

Buy 1 Get 2nd At 25% OFF

Shipping and Return Policy

Shipping:

Shipping Time: Orders are usually processed and shipped within 48 hours. The minimum delivery time for any order is 3 business days from the date of confirmation and the maximum delivery time for any order is 15 business days from the date of confirmation.

Please note personalized items will take longer to process. If your order has both personalized and non-personalized items, the order will be split, and the non-personalized items will be delivered beforehand.

Shipping Charges: We offer free express shipping on all orders.

Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.

If you do not receive your order within the maximum delivery time, please contact our customer service team at hello@purpleluck.co

We will investigate the issue and resolve it as soon as possible.



Returns:-

Hey there! We want you to be super happy with your new jewelry, but we know that sometimes things don't work out. That's why we've got a cool return policy that lets you return or exchange your jewelry within 15 days if you're not completely satisfied.

Just make sure to keep all the tags on and return it in the same box it came in. And if your jewelry is damaged or not quite what you expected, we'll help you out ASAP.

Oh, and one thing to keep in mind: custom-made or personalized items are extra special, so they're final sale and can't be returned or exchanged.

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.

PurpleLuck reserves the right to process refunds after checking the returned items.

If you have any questions or need help with a return, just give us a shout at hello@purpleluck.co

We're always here to make sure you're happy with your jewelry

#getyourluck

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