Shipping:

Shipping Time: Orders are usually processed and shipped within 48 hours. The minimum delivery time for any order is 3 business days from the date of confirmation and the maximum delivery time for any order is 15 business days from the date of confirmation.

Please note personalized items will take longer to process. If your order has both personalized and non-personalized items, the order will be split, and the non-personalized items will be delivered beforehand.

Shipping Charges: We offer free express shipping on all orders.

Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.

If you do not receive your order within the maximum delivery time, please contact our customer service team at hello@purpleluck.co

We will investigate the issue and resolve it as soon as possible.

Returns:-

Hey there! We want you to be super happy with your new jewelry, but we know that sometimes things don't work out. That's why we've got a cool return policy that lets you return or exchange your jewelry within 15 days if you're not completely satisfied.

Just make sure to keep all the tags on and return it in the same box it came in. And if your jewelry is damaged or not quite what you expected, we'll help you out ASAP.

Oh, and one thing to keep in mind: custom-made or personalized items are extra special, so they're final sale and can't be returned or exchanged.

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.

PurpleLuck reserves the right to process refunds after checking the returned items.

If you have any questions or need help with a return, just give us a shout at hello@purpleluck.co

We're always here to make sure you're happy with your jewelry

Refunds

In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse.

Replacement & Exchange:
You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been picked up or delivered.

Return Process: You can initiate a return request from our website. Alternatively, you can reach out to our Customer Support team at hello@purpleluck.co and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.

Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.

In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, PurpleLuck reserves the right to take the final decision.

For more detailed TnCs, please refer to our Terms of Service page: